"The Group now needs to meet its performance targets. For customers this will be the litmus test on whether the Royal Mail has got its act together. Considering they failed to meet any of their 15 targets in August 2004 this will be significant challenge for Royal Mail.
"Increased profits at least indicate the company is shaping up in the face of an increasingly competitive market. These results should also put a stop to any discussion of increased postal charges or a diminishing of the universal service by Royal Mail."
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[Next story]: Increase In Workplace Fatalities "Deeply Worrying" (Thu 18th Nov 2004).
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