Transco Failing Customers

3.37.00pm GMT Tue 23rd Mar 2004

Commenting on the news that the energy regulator Ofgem is proposing a £1million fine against Transco for failing to sign up new customers, Malcolm Bruce MP, Liberal Democrat Shadow DTI Secretary, said: "People who are building or moving into new houses are facing huge difficulties getting new gas connections."

"As a result many are having to go for more expensive and less environmentally friendly options."

"Consumers should be given independent quotations for new gas connections, especially when new housing schemes are planned."

"I am also particularly disappointed that in a supposedly competitive gas market Transco shows such little interest in connecting new customers."

ENDS

Notes

The fine is being proposed by Ofgem after the energy regulator found that Transco performed poorly when providing its customers with new gas connections.

A wide range of customers were affected, including gas supplies acting on behalf of home owners wanting a new gas connection, competing connections firms and building contractors.

The company has until April 30th to challenge the penalty.